GlobaLink TECH Support

We use PortaBilling VoIP Switch which is a very robust voip platform and can provide you flexibility in how your server is configured.

We require that you follow the checklist below so that we can provision your server quickly.

Please note that not all these features may be available in your plan.
Please read plan details at http://worldkom.net.

Please click on each link title which is in bold for step by step instructions for each feature.

• Product Name and Selling Price
  
  Each Product in PortaBilling VoIP Switch can be tagged to a monthly subscription fee, online sign-up, rate file or tariff, volume discount plan (or free minutes used for “unlimited plans”).
  You need to advise us if the incoming minutes are free, how much you wish to charge your customers for destinations they are calling.
  All destinations are dialed by country code and number (e.164 compliant). There is no need to dial any access code.
  If you wish to have access codes, you can implement your own dialing plan by customer using the wizard in your reseller login.
  If you plan to restrict phone prefix or destinations that they can dial, we need to remove those destinations from the product tariff.
• Setting up your own Rate file or Tariff in your own currency
  You can download our wholesale tariff  found under your reseller login under tariff  (top left of menu bar “wholesale tariff”) or from our website and update with your selling price and billing intervals.
  If you are not able to do this initially,  please update the spreadsheet with your sell rates and email us the file  (please ask support via ticket for the correct email address) and we will load it for you.
  You can also edit your tariff by going to tariff, rates and simply adding or editing the destination of your choice.
• Creating Customer and Device Accounts for Users
  Click on sub customer and click on add on top left.
  Please refer to help in every screen on top right of the page.
  Once you save, you can click on accounts on top menu bar and add your device accounts.
  You can create sub customers (billing) for managing your billing and allow access to our voip server via the private label voip web login.
  In Porta Billing, each device account  is administered by the sub customer account for billing purposes.
  A sub customer account can have many device accounts. Callback, calling card, did, pbx extensions, on-net or virtual number, call shop, ATA device login etc are all simply “accounts” in Porta.
  Please do not confuse device accounts with customer accounts.
  Customer Login  is used for billing and managing User or Device accounts.
  As such you can give access for customer  (http://customer.yourdomain.com ) or account (device – http://account.yourdomain.com) level where “yourdomain” is your own branded domain that you have setup on the internet.
  Clients can login and make payments, view call history and manage all device accounts by logging using the customer account.
  You can change your device voip password used for device registration.
  Manage  your voice mail, auto attendant and many other settings.
• Globalink WebRTC, Mobile App, Online Sign-UP Form and API
  Please check with support as per your requirements.
  Once the products are setup and the did inventory is uploaded, we can provide a customized API link or standard login with WebRTC.
  You will need an approved merchant account to use Porta Billing VoIP Switch services.
• Merchant Account Setup
  Please click on knowledgebase on our support site and enter word “merchant setup” as it gives step by step instructions on setting up your merchant processor.
• Post Paid Versus Prepaid Billing
  You can have Porta Billing  send out invoices for post paid services.
  Most resellers use the prepaid service and simply let their customers login and make payments as needed.
  You can enable periodic billing so that customers can automatically charge their card as needed (balance driven) or at a set date (date driven).
• DID Inventory
  Once the Phone Numbers or DIDs are uploaded, you can manage and provision them from your Porta Billing DID Inventory.
  DIDs must be ordered via our online API within the Porta Billing VoIP Switch Reseller Control Panel.
  
• Invoice Template Setup
  We will need to setup your template with your logo and custom fields. There may be an additional cost to setup.
• Auto Provisioning
  This is server and device dependent. PortaSwitch supports certain Linksys/Cisco/Yealink/Grandstream and many other major vendors. Please contact support.
• PortaUM  or Unified Messaging or Hosted PBX Setup or Conferencing
  You will need to use either our dids or approved third party did providers for find-me, follow-me, voice mail, auto attendants and hosted pbx services. Please download PortaUM pdf from support download site.
• Calling Card Services
  You can use either our PortaUM for calling card services with PortaBilling.
  We will need to setup a private label did to use for your customers. Please contact support.
• Callback Services
  You can use either our PortaUM for call back services with PortaBilling.
  DID must pass ANI or caller id in the E.164 format if you plan to provide ani callback services. Please contact support.
• SSL Setup and Private Label SIP Proxy
  We will need your SSL certificate to private label your page link. You can forward your sip.yourdomain.com to your server ips.
  There may be an additional charge if your plan does not support SSL setup.
• Online Help and Documentation
  You can always click on help in any Porta screen